Contact and support for Lolo Casino
To resolve a query about your Lolo Casino account, choose a support channel and describe the issue clearly. Share only the information needed to get help.
Live chat and support email
Lolo Casino offers support in Spanish by chat and email. The availability of these channels does not guarantee an immediate response.
| Channel | How to contact | Availability |
|---|---|---|
| Live chat | Open the chat from the casino site. | 24 hours a day, every day. |
| Email [email protected]. | You can send queries at any time. |
Information to explain your query
To explain your case to Lolo Casino support, it helps to prepare the following details and keep a record of the conversation so you can follow up.
- Your user ID or registered email address.
- A description of the issue and the error message, if one appears.
- The date and time of the incident, including the time zone.
- The transaction reference, if your query is about a deposit or withdrawal.
- Screenshots with sensitive details hidden, if they help explain the issue.
Get help with your account without exposing your details
Don't share passwords, one-time sign-in codes or full card details. Contact support through the Lolo Casino site or using the email address provided. Avoid intermediaries on social media and check the recipient before sending information.
If you can't access your account, describe the error to support. If you're asked to provide documents, first confirm which channel is secure for sending them.